#Covid-19: Tesco make changes to their delivery system to favour elderly and in need customers

A great idea.

Tesco Ireland has confirmed changes to its home delivery services which will help the company to provide more delivery slots to over 65s and customers most in need during Covid-19 pandemic. The retailer said the changes have already resulted in over 2,000 more deliveries for over 65 customers becoming available in the coming weeks. Tesco has promised from 13 April onwards, they will provide early access to future slots to people over 65. It said it will also have more customer care agents to assist new customers over 65 years of age to sign up for deliveries. Delivery saver slots will also be suspended to create more delivery slots and customers on its website will be prompted to "think before they click" and come to the store if they are able.

“We’ve seen unprecedented levels of demand for grocery shopping services," Geoff Byrne, Chief Operating Officer at Tesco Ireland said.

"We’re doing everything we can to increase the number of delivery slots available to customers who are over 65 and those who need the service most. These new measures and those instigated to date including our ‘think before you click’ campaign are working. 

"We’d like to thank our regular home shopping customers for their patience as we do all we can to make this service available to as many people who need it as possible.”